Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Profile information and photos
• Listing details and photos
• Payment information (processed securely by Stripe)
• Security deposit requirements and amounts
• Custom liability agreements and terms
• Protection claim details and evidence
• Messages and communications
• Reviews and ratings

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Process security deposits and refunds
• Enforce liability agreements and terms
• Review and resolve protection claims
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect and prevent fraud and abuse
• Monitor and analyze trends and usage

3. Information Sharing

We may share your information:

• With other users as necessary to complete transactions
• With renters to display liability agreements before booking
• With owners and renters to facilitate protection claims
• With service providers who perform services on our behalf (Stripe for payments, AWS for storage)
• To comply with legal obligations
• To protect our rights and prevent fraud
• With your consent or at your direction

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure as required by law or for legitimate business purposes.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Object to processing of your information
• Request a copy of your data
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

8. Third-Party Services

Our platform uses third-party services including payment processors (Stripe), cloud storage (AWS S3), and email services. These services have their own privacy policies governing their use of your information.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy, please contact us through our support system.